Q: Is work going to be done on every street in every municipality?
A: No. Only select streets and homes will be affected. You will also receive a notice in your mailbox or on your door one week and 24 hours prior, letting you know if your residence or business is affected.

Q: Is this schedule subject to change?
A: Yes. Please use the provided schedule as an approximate estimate as to when work will be completed in your area. These dates are expected to vary. You will receive a notice one week and 24 hours prior to work beginning in your neighborhood. Though we will update our schedule on this site as frequently as possible, please use the date contained in the notices as the final date.

Q: I saw a broad range of dates for work in my town or village. Do I have to refrain from allowing water into the sanitary sewer system for that whole time period?
A: No. Please refer to the tentative schedule and personal notifications for more details.

Q: Do I really have to disconnect my sump pump?
A: If you have a sump pump that is connected to the sanitary sewer system, yes, please disconnect it per instructions contained within your 24-hour notification. If your sump pump drains into a storm sewer, onto your lawn, or into a drainage ditch, you do not need to disconnect your sump pump. Please contact us with any additional concerns.

Q: I didn’t receive a work notice, but there are crews working on my street. Is my home affected?
A: It depends on the nature of work that is being completed on your street. In some cases, your home may not be connected to the affected pipe. In other cases, the work you are seeing may be a completely separate project that will not result in an interruption to your sewer service. If you have additional concerns, please contact us.

The purpose of the sewer trap is to maintain a water barrier in the pipe to prevent sewer odor and gases from entering your home.

The purpose of the sewer trap is to maintain a water barrier in the pipe to prevent sewer odor and gases from entering your home.

Q: There is work going on in my neighborhood and I smell Styrofoam/plastic. Should I be concerned?

A: Neighbors in the area may detect odors (like plastic or Styrofoam) while the work is occurring. Odors are most likely to occur in houses or buildings with dry or non-existent traps. The purpose of the sewer trap is to maintain a water barrier in the pipe to prevent sewer odor and gases from entering your home. In most cases, any odors can be minimized by pouring several gallons of water down your sinks, showers, toilets, etc., and by opening your windows. If you detect this odor after pouring water into all of your plumbing fixtures (including floor drains), contact your plumber to locate and repair the source of the odor. If you have additional questions, contact John Waters, Oneida County Department of Water Quality and Water Pollution Control, at 315-798-5656.